BA says notified customers as soon as possible after data breach

British Airways has admitted hackers spent more than two weeks accessing data online resulting in a risk to passengers

British Airways has admitted hackers spent more than two weeks accessing data online resulting in a risk to passengers

British Airways said it experienced a data breach, and customers who purchased tickets between August 21 through September 5 on and the mobile app may have had their personal and financial information stolen.

The nearly two week long hack did not involve travel or passport details, the airline said, adding that it had launched an urgent investigation into the theft of customer data.

Finally, Cruz stated, "At the moment, our number one objective is contacting those customers that made those transactions to make sure they contact their credit card bank providers so they can follow their instructions on how to manage that breach of data".

"The moment we found out that actual customer data had been compromised that's when we began an all-out immediate communication to our customers, that was the priority", Alex Cruz, BA's chief executive and chairman, told BBC radio.

BA said it was investigating the vast breach "as a matter of urgency", while the National Crime Agency and National Cyber Security Centre are also assessing the hack. It had notified police and relevant authorities.

The Royal Bank of Canada said it has not yet seen any impact on its credit card customers.

He added that no passport data had been obtained in what he called a "very sophisticated, malicious criminal attack".

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Cruz said the hack was not a breach of the airline's encryption.

Speaking to Sky News, he said the online vulnerability had now been fixed after it was discovered on Wednesday, and indicated compensation could be a possibility for anyone who had lost money.

A spokesman for the Information Commissioner's Office said they would be making inquiries about the data theft.

Some 75,000 passengers were left stranded after a glitch forced the airline to cancel almost 726 flights over three days.

It said customers due to travel could check in online as normal as the incident had been resolved.

Consumer advice website MoneySavingExpert says customers should monitor bank and credit card statements closely for signs of possible fraudulent activity.

The company said there was evidence that some of the data "may have left our systems", although the records did not contain payment card or bank account details and there was no evidence that any fraud has resulted.

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